1. Who are we and our contact details
1.1 We are Dopamine Chef and we’re a company that is registered in The Netherlands.
1.2 You can get hold of us by emailing email@example.com
2. What do these terms do, and why are they important?
Please read these terms and conditions carefully before you place an order with us via the website. They contain important information including:
* How we will provide you with the goods that you have ordered
* Our payment terms and delivery times
* The situations in which this contract may be amended or cancelled by you or by us
* What you should do if there is a fault with the goods that we have provided you
* How we use your personal details, as well as other matters
2.1 We only sell our goods in the Netherlands and Europe (Orders can be picked up from Delft and Den Haag, or posted within Europe).
3. Your personal information
4. Order Process and the contract between you and us
4.1 When you place an order with us, the legal contract between you and us will come into place once you have received your order confirmation email. This then starts the contract between you and us, and we then have an agreement to fulfil you with that order.
If for any reason we cannot fulfil a product, we will substitute it for another option or we will provide you with a double of one of the other products you have ordered.
If for any reason we are unable to complete your order, we will issue you with a refund for that box to the card that you used at the time of purchase.
5. About the goods
5.1 You will be responsible for the products and packaging from the point at which you collect them from us or the moment they are posted.
As stated on the product page, subscription boxes are ready for collection the first week of the month. An email or WhatsApp reminder will be sent at that time.
Our current collection points are:
Flolab (5 Koediefstraat, Den Haag)
If you opt for postage, your subscription box to be posted to the address you specify, via PostNL. A proof of postage will be provided to you. DopamineChef is not liable for any delays or damage due to PostNL’s service.
5.2 The chocolates are made to order and have a shelf life of at least 4 weeks. It is your responsibility to consume the products accordingly.
5.3 If we provide advice to you on recipe cards or regarding consumption, you should follow those carefully. We are not liable to you for any damage that is caused due to your failure to follow advice or instructions.
5.4 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness or performance completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
5.5 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
6. Changes to goods
6.1 If you would like to make changes to your order, you can do so two weeks (14 days) before the delivery.
For subscription boxes: Subscription boxes are ready for collection the first week of the month, usually by the 4th, therefore you need to let us know of any changes by the 21st of the previous month. For example, if boxes are due on 4th April, any changes need to be requested by 21st March. If you miss this deadline and still want to change your order, please contact us as soon as you can and we may be able to help (however this is not guaranteed).
For bespoke orders: Any changes need to be communicated at least one week (7 days) before the agreed delivery date. If you miss this deadline and still want to change your order, please contact us as soon as you can and we may be able to help (however this is not guaranteed).
6.2 If you are a subscription customer, your order will automatically be repeated unless changed in your portal/via the website before xxxxx.
6.3 There may be a case where we need to change your order. Please refer to section 4.1.
7. Payment details
7.1 The price of the goods will be the one stated on the website at the time of purchase.
7.2 We make every effort to ensure that we do not make any errors to the prices we charge you. If for any reason an error has occurred, we will refund you the difference so that you only pay the correct amount.
7.3 Any costs for delivery of the goods and other costs associated with the goods will be the amount stated on the website at point of purchase.
7.4 When you need to pay us depends on whether the goods are a one off purchase or provided on a subscription basis.
7.4 a When ordering a one off purchase product, you will need to pay for the goods at the point of order entry (checkout page).
7.4 b. For subscriptions, payment will be monthly and on the day on which you set up the subscription.
7.5 We accept payment by debit or credit card.
7.6 We may offer new and/or existing customers special offers from time to time. We reserve the right to terminate or modify discounts at any time without prior notice and at our sole discretion.
8. Delivery and return of goods
8.1 Due to being a small business, the only options currently available are pick up (as stated in Section 5.1) or postage via PostNL. We will not be liable to any damage after pick up or after postage.
8.2 We will contact you to let you know when the subscription boxes are ready for pick up, or to let you know when they have been posted. If pick up or postage is delayed due to circumstances that are out of our control, we will inform you in advance.
8.3 If you are not able to pick up your order one month, you can opt to have the box posted. You will be charged for postage.
8.4 Unfortunately, we only currently deliver to the Netherlands and Europe. Due to custom delays and fees post-Brexit, we do not post our products to the UK. We apologise for any inconvenience.
8.5 Since the product is a food product, we do not accept returns. We do our upmost to ensure that you are fully satisfied with the product. In the event that you are not completely satisfied, please notify us and we will provide a replacement box.
9.1 If something happens which means we have to suspend the delivery of goods to you, for example:
9.1 a. We have to make minor technical adjustments to resolve technical issues.
9.1 b. To update the goods to implement a change in law or any other regulatory requirement, then we will contact you to let you know.
9.2 We will try and let you know in advance of any suspension, unless it is an emergency – in which case we will let you know as soon as possible.
9.3 If we do suspend the supply of goods, your payment will be adjusted accordingly so that you do not pay for any undelivered boxes, or are refunded for any boxes that have been paid for but not delivered.
9.4 You are also able to temporarily pause your subscription. But as per Section 6, we will need to know of this pause 14 days before the next subscription delivery.
10. Responsibility for and ownership of goods
10.1 You will be responsible for goods from the point at which we post the goods to you or you pick up the goods.
10.2 You will only own the goods when we have received full payment for them.
11. Your Obligations
11.1 We will inform you during the order process of any information that we need from you in order to provide you with the goods.
11.2 If you don’t provide us with the correct information required in a reasonable time, or if the information that you have provided is not accurate, we may have to cancel your order or we may charge you for any costs that have consequently been incurred.
12. If there is a fault with the goods
12.1 We hope that you are satisfied with the goods that we have provided to you. We undertake a thorough examination of all the products before we package them, therefore if there is a fault with the goods then this may have happened during postage, for example:
12.1 a. If the goods have been left outside for too long (for example if they have been left at a designated safe place by PostNL), and there has been an issue as a result of this, please refer to section 5.1.
12.1 b. If you were there to receive the goods, however there was still a fault with the goods which could have occurred during postage, for example if they were stored in an overheated van or the package was broken or damaged during postage, we are not liable for this.
12.2 We try our best to ensure that our products are perfect 100% of the time, but we are sure you will agree that this is not always possible. Having said that, it is important to us that we meet your consumer rights. If you are unsatisfied with the products, please contact us and we will try our best to find a solution, for example offering a replacement.
13. Our liability if you suffer loss or damage
13.1 If we do not comply with any section of these terms and conditions, or if we do not use reasonable care and skill in providing the goods to you, then we are liable to you for loss and damage that you suffer and that we cause, so long as the loss or damage that is caused is foreseeable. Loss or damage is ‘foreseeable’ if it is obvious to a reasonable person that it will happen because of us breaking the contract, or if it is obvious that it might happen because of something that you told us about when we entered the contract.
13.2 We do not limit or exclude our liability to you, where we are not allowed to do so by law. This means that we do not limit or exclude our liability for death or personal injury due to our negligence (or negligence of our employees or subcontractors), for fraud, for breach of your legal rights in relation to the goods (a summary of which is set out in section 12.2) or for providing you with defective items under the Consumer Protection Act 1987.
13.3 We only provide goods for private and domestic use. We do not provide them for business or commercial use. If you do use the goods for business or commercial use, we will have no liability to you for loss of profit, loss of business, loss of opportunity or loss of goodwill.
14.Your rights to cancel the contract
14.1 As our products contain perishable ingredients, you are not entitled to the “normal” right to return goods within 14 days after the day you receive them, simply if you change your mind.
14.2 You have a right to cancel an order (or your subscription) if you notify us 14 days before delivery. For example, our delivery is on the first week of the month so we need to know of any cancellations by mid-month to ensure we do not charge you.
14.3 You can cancel your subscription via your consumer profile on our website. Alternatively, you can contact us via email at firstname.lastname@example.org and we will assist you as best we can.
14.4 In addition to your rights to cancel, if any of the following circumstances apply, you have the right to cancel the contract immediately:
14.4 a. If we have informed you that there was an error with the price on our side and consequently you no longer want to proceed.
14.4 b. If we have informed you that we need to make major changes to the goods (See Section 9.1) and you don’t want to proceed after the change.
14.5 If there is a significant delay with providing your goods to you because of circumstances that are beyond our control and you don’t want to proceed with our alternative delivery date as specified in section 8, you may cancel your order.
15. If we stop providing goods
15.1 If we decide to stop providing the goods or subscription service, we will let you know (by email or WhatsApp) at least a week before we stop providing them. If you have made payment for goods that we will not be able to provide, we will refund you as necessary.
16.1 By subscribing to a Dopamine Chocolate box, you are agreeing to pay recurring periodic payments for an indefinite time until deactivated by you or us.
16.2 The subscription plan consists of an initial charge and then followed by recurring charges as agreed to by you. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation.
16.3 If you have any changes, queries or would like to cancel your order or subscription, you can do it through the portal on our website or drop us an email at email@example.com. This must be done 14 days before the next delivery. Any changes after this time may not be accepted. Although we will try to accommodate you if we are able to.
16.4 We may change our prices. If so, we will notify you by email or WhatsApp at least 14 days before any price change takes effect. If you do not accept the new price, you should cancel your subscription because payments taken after the notice period will be at the new price.
16.5 You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription if we have previously elected to terminate your subscription.
16.6 We may cancel the subscription immediately by email notice at any time if any amount due to us is unpaid, or unjustifiably charged back.
16.7. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.